Jumpman Gaming was created with a vision to provide a safe, fun and exciting place for customers to gamble online, and a close knit and supportive environment for our employees. Our team is based right here in the UK and we take our responsibilities as citizens very seriously. We care deeply about the welfare of our customers, partners and employees. We've created this website to share with you some of the tools we have available to manage your gameplay on our websites which we hope you will find useful.
Thank you for being a part of the Jumpman Gaming family and we hope you continue to have an enjoyable experience on our websites.
Take care,
Jumpman Gaming
Responsible Gambling
We believe gambling is a fun and exciting activity when it is enjoyed within safe limits. Whilst the vast majority of players are able to manage this for themselves, for some customers this can prove more difficult. That is why we provide a number of helpful tools which allow you to manage how you would like to play on our sites. Read on for more detail on what these are and how they can be applied to your account, and remember you can always contact us at customercare@wearejumpman.com should you need any more information!
Deposit limits
Deposit limits allow you to set daily, weekly or monthly deposit limits on your account to ensure that you play within your means and only gamble what you can afford to lose. We set automatic deposit limits for you but you can decrease these if you wish by visiting the Responsible Gambling page or contacting our friendly support team who will be happy to apply these for you.
Please note that deposit limits are site specific; if you hold accounts with us on multiple sites you should apply deposit limits on each account or contact our support team for assistance applying these across all accounts.
Take a Break
Should you feel that you'd like to apply a short break to your gameplay with us you can use the 'Take A Break' functionality. This will temporarily freeze your account for the chosen period, after which your account will automatically be available for you to access. The available 'Take A Break' periods are:
- 24 hours
- 1 week
- 1 month
- Any period up to a maximum of 6 weeks
If you chose to use the Take a Break tool any balance in your account at the time will not be affected.
Take A Break can be accessed by visiting the Responsible Gambling page or contacting our support team.
Self-exclusion
You may decide that you'd like to take a longer break from gambling with us. You can apply a 'Self-Exclusion' to your account which will block any current accounts you have on our network and prevent you from registering to any new websites during this time. You will be unable to log in, deposit or play games on any of our sites. Any balance in your account when you self-exclude will not be affected. At the end of your self-exclusion period you may regain access to your account if you contact us via customer support. Otherwise it will remain self-excluded. To apply self-exclusion visit the Responsible Gambling page or contact our support team at customercare@wearejumpman.com.
Take Time to Think
Concerns With How Much You're Gambling?
If you think your gambling has started to become problematic, try this self-assessment questionnaire by GamCare.
Gamstop
To self-exclude from any UK registered website you can use Gamstop. This is a free service. To find out more and to sign up please visit www.gamstop.co.uk.
Blocking Software
To limit your ability to access gambling sites, you may wish to download gambling-specific blocking software, which is designed to block gambling websites. There are both free and paid options available, many of which are listed here https://www.gamcare.org.uk/self-help/blocking-software/.
Many banks now offer a blocking service for gambling transactions. If you're spending too much on gambling, you may want to consider blocking gambling transactions with your bank. Please reach out to your local branch to see if they offer this service.
Underage Players
We take significant steps to ensure that no underage players are able to access our sites. Should you wish to take extra steps to ensure that children are unable to access our sites we can highly recommend the below filtering programs that are designed to block content / websites not designed for children.
Net Nanny www.netnanny.com
Cybersitter www.cybersitter.com
Gambling and the Cost of Living Crisis
The cost of living crisis has affected many across the UK. You may feel tempted at times to gamble in order to make money to pay for rising costs.
It’s important to remember that gambling isn’t a reliable way to make money and there is a risk involved. Gambling with money that should be used for bills and necessities could leave you experiencing more financial difficulties.
Tip, make sure you never gamble more than you can afford to lose. Set deposit limits up on your accounts to help you stay within budget.
Contact Us
You can email us at any time via: customercare@wearejumpman.com